Regulations

REGULATIONS

             

            „tropMy.net”

             

            The "tropMy.net" Website, operating at: http://www.tropmy.net is run by the Owner, i.e. the limited liability company supersklepy.pl (hereinafter referred to as “Owner”, headquartered in Siechnice, zip code 55-011, ul. Opolska 4, entered in the Register of Entrepreneurs kept by the District Court for Wrocław - Fabryczna, VI Department of the National Court Register - under the number KRS 0000320519, with a share capital 50 000 zł, NIP 896-147-73-22, Regon 020 911 660.

             

            § 1. DEFINITIONS

            These Regulations provide the following terms as having the following meaning:

1. “Website” - an Internet website operating at http://www.tropmy.net (also working with the extensions “.pl", “.com", “.com.pl", and “.eu") and offering Products and Services that are in its offer via the Internet;
2. “Administrator” - a physical person authorized by the Owner of the Website, having access to all information stored on the server of the Website and having the right to modify them.
3. “Customer” - a physical or legal person making a purchase of software or service via the Website, having a Customer account;
4. “Partner” – a physical or legal person who has entered a partnership agreement with the Owner, pursuant to which they make use the software or services my the means of the Website, and owning a Partner account;
5. “Customer Account” – database containing the Customer’s details serving to make purchases from the Website and details entered into the signed agreements;
6. “Partner Account” – database containing the Partner’s details serving to make purchases from the Website and details entered into the signed agreements;
7. ”Product” - software offered via the Website as well as any other product other than software offered by the Website for sale;
8. “Service” - means a service offered by means of the Website and within it;
9. “Regulations” - these Regulations for purchasing from “tropMy.net”.

             

            § 2. GENERAL PROVISIONS

1. By means of its website, tropMy.net provides Customers and Partners the opportunity to purchase Products, including tools for research and analysis of web site traffic and behavior of Internet users, as well as services aimed in particular to the comprehensive audit of a Customer's website. Products and Services offered are primarily intended to help improve website navigation, to facilitate the Users’ access the information sought, to design optimal and desirable page layout, to increase the visual impact of the website and to evaluate its strengths and weaknesses. Moreover, they are intended to identify the areas of interest to users visiting the websites.
2. The offered Products and/or Services are intended for owners and administrators of websites, as well as agencies and companies servicing the web pages of their customers, and can be used by other Internet entities and institutions (including offices), with their websites.
3. The conditions of purchase of Products and/or Services, apart from placing an order, also include registration and payment, as well as the prior acceptance of these Regulations and a declaration on the consent to the processing of personal data. Partners make purchases on the basis of a partnership agreement between the Partner and Website Owner. The details of cooperation are enclosed in the partnership agreement.
4. The trademark „tropMy.net”, the concept, source code and layout of the tropMy.net software are reserved. Products, software and database are protected by the provisions of law.

       

            § 3. THE PROCEDURE OF FULLFILMENT OF ORDER AND PURCHASE OF PRODUCTS AND SERVICES CHANGES IN ORDERS MADE.

             

1. The website engages in the sale of Products and Services via the Internet. Information on current offer, price lists and descriptions of Products and Services can be found at the Site.
2.  Customer orders are accepted 24 hours a day, seven days a week via the website “http://www.tropmy.net”, after new login/registration of a Customer account.
3.  The Customer, placing an order and meeting the conditions referred to in 2.3 above, enters into an agreement of sale of that Product and/or contract for the provision of selected Services.
4.  In order to receive the chosen Product the Customer is obliged to the prior payment of charges for the purchased Product to the bank account indicated on the website.
5. In order to receive the Service of choice, the Customer is required to register at the Website, and then place an order for the desired Service. The payment for the service takes place after it is completed on the basis of the VAT invoice issued.
6. The Partner purchases a Product or Service via the Website on the basis of predetermined conditions in the partnership agreement of cooperation.
7. The Website is not responsible for the prolonged delivery of the Product or the implementation of the Service requested, if this is due to circumstances that are beyond its power to control.
8. In the registration/order form the Customer is particularly obliged to choose:                
   1. the choice of Product available from the Website,
   2. indicates the e-mail address to which an electronically generated special code will be sent in order to activate the purchased Product, and also gives other information designated in the order form (including the data needed for billing purposes)
   3. the method of payment.
9. A VAT invoice is issued for every order.
10.  Changes in the order can be made by the Customer exclusively:

     - in the case of a service, from the first moment of its realization,

     - in the case of a product prior to issuing an invoice.

11. Making changes as defined by item 10 and above, it is possible to contact the Administrator by e-mail or telephone - the contact information being available at “http://www.tropmy.net” in the “Contact” tab. Changes in orders made by e-mail concerning changes to: Customer’s website, Customer’s address, the e-mail address to which the code is to be sent or other data being a part of the subject matter hereof, shall be accepted for execution only if the disposition is made from an e-mail address registered to the Customer account and when the order has not yet been realized.

            § 4. PRODUCT/SERVICE PRICES

            METHODS OF PAYMENT

1. Product and Service prices offered by the Website are provided both as gross and net values.
2. The Product and/or Service price provided on the “tropMy.net” website is binding and final at the moment of placing the order by the Customer.
3. The Website reserves the right to make changes to the current offer (introduction or withdrawal of certain Products or Services) and to the prices of our Products and/or Services, as well as to conduct and dismiss various kinds of promotional action and sales. The above changes will not affect orders made before the effective date of such change and will be implemented on the principles applicable on the date and time of order. Promotions offered through the Website are not to be joined, unless the Website states otherwise. If the computer system, in error, mistakenly joins two or more of promotions the order will be canceled.
4. The Customer is able to choose from the following methods of payment for the ordered Products and/or Services:

a) fast electronic transfer,

b) payment via Credit Card

c) PayPal

d) traditional transfer for Services and subscription for the Partner.                      

   5. A Customer order of a Product commences after the reception by the Administrator of the Website of a confirmation of correct finalization of payment from the entity issuing the payment.

 

           § 5. COMPLAINTS

1. The Customer and Partner are entitled to submit a complaint regarding any non-compliance of the Product with the Agreement.
2. Complaints shall be considered within 14 working days of receipt of written notification, at which time the Administrator will notify the Customer/Partner on acceptance or rejection of the complaint and of any further proceedings. In the event of a complaint, the Customer/Partner shall receive access to the Product (new license code), at its full-value, corresponding to the value of the ​​previously ordered Product or Service, and if it is not possible, the Customer/Partner will receive a full refund. The Website reserves the right to offer the Customer/Partner another, Product or Service available from the Website. The Customer/Partner’s consent to accept another Product or Service in connection with the submitted complaint is equivalent to performing the guarantee duties incumbent on the Website in relation to the Customer/Partner.
3. No differences in the appearance of the Product warrant a complaint as the differences may arise in particular from changing the settings (parameters) of the Customer/Partner’s monitor.
4. The Customer/Partner has the right to lodge a complaint within 21 days from date of order.

            § 6. PERSONAL INFORMATION

1. Placing an order from the Website or signing a partnership agreement, the Customer/Partner expresses consent to have their personal information processed within the database and for the purposes of the agreement. Failure to agree to have your information processed cancels the possibility of Customer/Partner failure realization. The Customer/Partner is liable for providing false personal information.
2. The Customer/Partner’s personal details are protected under the Personal Data Protection Act of 29 August 1997 (Dz. U (Official Journal of Laws) No. 101 of 2002, item 926, as amended) in a manner not allowing third party access.
3. Customers/Partners are entitled to access their personal information, correct them and demand that they be deleted.

            § 7. FINAL PROVISIONS

1. The Product/Service sales agreement is entered by and between the Customer and the Owner of the Website.
2. Cooperation agreement is entered into by the Partner and the Website Owner.
3. Products and Services presented on the Website do not constitute an offer within the meaning of the Civil Code.
4. Purchase of a Product is not equivalent to the acquisition of copyrights to the Product within the meaning of the Act of 4 February 1994 on Copyright and Related Rights. The Customer/Partner purchases the Product together with license to use it without the right to grant sublicense. The license includes the right to explore the Product (software) and use it according to its design without the possibility to provide the Product (software) to other parties.
5. The Website is not responsible for blocking the mail servers by administrators of messages to the email address specified by the Customer/Partner and for removal and blocking of emails by software installed on the computer used by the Customer/Partner.
6. The Website pays due diligence to make the content and descriptions of Products and Services provided on the Website page, to describe the actual functions and properties as closely as possible. In case errors be made ​​during an update (i.e. pricing, configuration, etc.), any discrepancies will be adjusted during the contract.
7. Customer/Partner has no right to decompile, make any changes and remove any security under penalty of law (in particular as regards civil liability and criminal liability).
8. The court proper for resolving any claims which may arise from the signed agreements is the court proper for the location of the Website Owner’s headquarters and the nature of the claim.
9. In matters not settled herein, the provisions of the Polish law apply, in particular the Civil Code and the Act dated 27 July 2002 on the specific terms of consumer sale and changes in the Civil Code (Dz. U. (Official Journal of Laws) No. 141 of 2002, item 1176), as well as the Act on the protection of certain consumer rights and on the liability for damage caused by a dangerous product Dz. U. (Official Journal of Laws) No. 22 of 2000, item 271).
10. These Regulations are valid since 13.02.2012.
11. The Website reserves the right to change these Regulations. All changes to the Regulations are in force from the date of publication on the Website. Orders made prior to the date of making any changes to these Regulations are realized on the basis of the provisions in force on the day of making the order.